Help
Categories
Shipping
Do you ship overseas?
Unfortunately not at this time. We are focused on serving our Canadian Customers where any order over $60 ships free.
How long will it take to get my order?
Addresses within 20KM from Our Roastery
Local orders placed before 10 am 20KM from our roastery arrive on your doorstep the same day.
Addresses beyond 20KM from Our Roastery
We strive to process shipments the same day they are placed. On average 3-5 business days to arrive via courier. Tracking Numbers and delivery details will be provided in your confirmation email.
What shipping carriers do you use?
Locally we deliver in our 100% electric car. For shipments we use all major carriers, usually UPS, Purolator and Canada Post for PO boxes. You’ll be asked to select a delivery method during checkout.
Who does your local deliveries?
We do all our own local deliveries in our electric car. Some very busy days, especially Mondays, we will pass off rural deliveries using the owners vehicle in order to finish all deliveries on time.
Do you ship to the USA?
Unfortunately not at this time. We have disabled selling and shipping into the USA and will keep our focus on our local Canadian markets.
Returns
Can I return my product?
We always aim for make sure our customers love our products. Coffee unfortunately cannot be returned once opened but if you have any concerns, we’re happy to help. Just email us directly and we’ll take you through the process. Please email sales@northroast.com
General
How do I know my coffee is Fairtrade?
We are certified members of Fairtrade Canada. Our Fairtrade Certified coffees are packaged in our 100% compostable bags with the Fairtrade logo on the front and a website address on the back where you can find more information about Fairtrade Canada.
When was my coffee roasted?
We stamp the roast date on the back of every bag so you know it's fresh.
Can I sign up to your newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers and much more. We promise we dont send them too frequently.
How long have you been in business?
Our founder, Rich, started roasting coffee in 1997 at the back of a small cafe on King Street in Kingston. Rich still roasts regularly and is on site every day.
Is your packaging compostable?
Yes, 100% of the coffee packaging is compostable in municipal compost facilities. We also stock 100% compostable cups, straws and lids in our espresso bar.
Who roasts your coffee?
We have been roasting coffee since 1997. Our owner has over 28 years of roasting expertise and still roasts several times per week. We roast on 12 kg and 30 kg roasters depending on the needs of the day.
What is a micro lot coffee?
Micro lot coffee refers to coffee produced in very small quantities, often by individual farmers. These coffees are typically made from heirloom varietals like Bourbon or Typica and may feature unique processing methods. This careful attention to variety and processing results in distinctive flavor profiles that stand out from coffees produced using more traditional methods.
Can I set up a Subscription or Recurring Order?
Yes. When you bring up a product page you have the option to add the product as a Subscription and you will automatically receive a 10% Discount on that and every subsequent Recurring Order. Note: not all coffees are available for subscription (IE-Limited Release Coffees)
To access your subscription once you have ordered the product itself, click here.
How do I sign up for Loyalty Rewards?
When customers create a store account, they are automatically enrolled in our Loyalty Rewards program. Click here to access the account sign up page.
How do I make changes to my Recurring Order?
Simply click here to access your subscription and edit the products and or frequency to your liking.
Can I use a Discount Code for a Recurring Order?
Unfortunately no. Subscription orders already have a discount applied.
Additionally, our subscription app and our loyalty app do not speak to each other.